How the Disability Access Service Benefits Disney World Visitors with Autism

Disney’s Disability Access Service (DAS) pass has been an asset to us on each trip with our autistic son. While we’ve heard it called everything from the “Disney Autism Pass” to the now-defunct “Guest Assistance Card,” the proper name is the Disability Acess Service. This article will discuss how the DAS benefits Disney World visitors with autism.

disney autism pass

The DAS minimizes sensory overload and decreases the stress of crowded lines that occur with Autism Spectrum Disorder. Using it correctly can help the whole family have a fantastic vacation!

What is the Disney Autism Pass?

Unfortunately, the Disney Autism Pass does not exist. However, the DAS is a fantastic system in place that benefits those with all types of disabilities, including autism.  

What is the Disability Access Service (DAS)?

The DAS works like a Fastpass for those with special needs. It creates opportunities to enjoy headliner attractions when a disability interferes with your ability to wait in a long, crowded line.

It works like a Fastpass for special needs like autism.  Just go to the cast member standing with a tablet at the front of the queue.

Based on the current wait time, guests schedule a return time for the given attraction. For example, if Toy Story Mania has a 65-minute wait, you will be given a wait time 65 minutes from now. Once the Cast Member scans your Magic band, you get a return time. You can now leave the area and return later. This pass is good for the entire party traveling with the disabled person.

During our wait time, we watch a parade, meet a character, have quiet time in an area away from the crowds, or grab food. There is not a limit to the amount of time you have to return to the ride if you need to leave the park for a nap or sensory time. Return times are guaranteed until the park closes that night.

The condition is that guests can only have one return time active on the DAS. If you receive another DAS wait time, the first wait time is void. Once you experience the first DAS attraction, you can use a wait time for the same or different ride.

Where do I get the DAS?

You can get the DAS from Guest Relations at any park:

  • Magic Kingdom Park: City Hall
  • Disney’s Animal Kingdom Theme Park: Guest Relations Lobby (near main entrance)
  • Disney’s Hollywood Studios: Guest Relations Lobby (near main entrance)
  • Epcot: Guest Relations Lobby (Spaceship Earth)

What do I say?

First of all, tell guest relations that your child has autism. Furthermore, ask specifically for the disability access service card. It has been hit or miss for us, but sometimes cast members suggest the DAS straightaway. Because of the difference in cast member response, we recommend explicitly asking for it rather than other accommodations.

How do I find the DAS kiosks?

While still at Guest Relations, ask for a map to the Disability Access Service Kiosks. The location differs slightly at each attraction. As a result, our family always has some trouble figuring out where to report. If in doubt, ask at the Fastpass line.

If you see a pop-up blue guest services tent, they can help you, as well.  Their lines are often very long.  In some cases, it may be quicker to go to the attraction instead.

When does it expire?

Another perk is that the DAS is good for up to 60 days from the date of initiating it. You don’t have to waste time at Guest Services each day.

What if this doesn’t meet our family’s needs?

Most importantly, if the DAS does not sound like it will meet the needs of your family member, there is hope! Guests should visit Guest Relations to discuss their needs.  We were able to get “stroller as a wheelchair” when our son was young and fearful to get out of his stroller.

How do I know what rides are best for my child?

Walt Disney World provides a unique map for those with Cognitive Disabilities, which may help those with Autism Spectrum Disorder. While we love the Fastpass+ and the DAS, our son has shortened it to the Disney Autism Pass.

Also, we created a post on the Top Ten Best Rides to Avoid Sensory Overload.

Have you used the DAS? Do you have any more questions that you’d like me to answer? Please respond in the comments!

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5 Comments

  1. Wow, thanks for the info! I didn’t even realize that service was available. This will definitely make our first trip to Disney more enjoyable!

  2. Thank you for such an interesting article. I am so pleased to see facilities making the effort of providing such a convenient service so as to ensure that the entire family has a fun filled visit. Kudos to them. Maybe other facilities could learn a thing or two

  3. Such an interesting article. I am so pleased that there are facilities offering services like this. It just makes the entire visit far more enjoyable for the whole family. Thank You

  4. Thanks for sharing these tips & links!

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